Posts in category Exclusives


Exclusives

Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money

“As services are getting more and more mobile, service needs to get mobile as well,” said Helpshift VP Tushar Makhija. “If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up.”

Read more 0 Comments
Exclusives

LogicHub CPO Monica Jain: Focus on Results

“I was always interested in analyzing the data,” said LogicHub Chief Product Officer Monica Jain. “I was introduced to a company that was a pioneer in the market, and that’s where my career in security started. I fell in love with security because it’s all about finding and analyzing the data, and about crunching the data. That’s how I started with security. I’ve never left it since then.”

Read more 0 Comments
Exclusives

Congressional App Challenge Director Rachel Décoste: Get on Board the Tech Train

“Coding is one of the most in-demand skills. There’s a myth out there that you need to have this skill only if you work with computers, but as society develops, you’re going to see coding in every field. This is a skill that’s needed in all job sectors,” said Rachel Décoste, director of the Congressional App Challenge. “The jobs of tomorrow will require, if not coding, at least an understanding of how it works.”

Read more 0 Comments